The Wright Shop

Terms & Conditions

Last updated: September 2026 · market.thewrightsupport.com

The description is the key

Every sale on The Wright Shop is based on the listing description. If the item you receive doesn't match what was described, you can return it for a refund or haggle a lower price with the seller — contact us within 48 hours. See sections 2 and 3 below.

1. About The Wright Shop

The Wright Shop (market.thewrightsupport.com) is a pre-loved marketplace operated by The Wright Support. By registering, listing, buying, or using this site, you agree to these Terms & Conditions.

We connect buyers and sellers of second-hand tools, tech, and home goods across the UK. Payments are processed via PayPal (quotes@thewrightsupport.com).

2. Item descriptions — the key to every sale

The listing description is the contract between buyer and seller.

Every item must have an honest, accurate description covering condition, defects, measurements, brand, and anything that would affect a buyer's decision. Photos must show the actual item — not stock images unless clearly labelled.

  • What you see in the description is what you should receive. Condition tags (e.g. “Very good”, “Good”) must match the item's real state.
  • Sellers must disclose wear, damage, missing parts, or repairs in the description — not only in private messages after purchase.
  • Buyers should read the full description and view all photos before buying. The collection reference (three-word phrase and code) confirms which item is being collected or dispatched.

3. Description mismatch — returns or price adjustment

If an item is not as described, the buyer is protected. You must contact us within 48 hours of delivery or collection with photos and a clear explanation of the mismatch.

When a mismatch is confirmed, the buyer may choose one of the following:

Return for a full refund

Return the item in the condition received. Once received and verified, we will refund the purchase price via PayPal. Return postage may be recoverable where the seller is at fault.

Haggle — agree a lower price

If you are willing to keep the item, you and the seller may agree a partial refund or revised price that reflects the true condition. Contact quotes@thewrightsupport.com and we will help facilitate the adjustment through PayPal.

Minor differences in colour, lighting in photos, or subjective opinions about condition (e.g. “good” vs “very good”) may not qualify as a mismatch. Material errors — undisclosed damage, wrong item, missing parts, or incorrect sizing — do qualify.

4. Buying

  • Buyers must have a registered account with valid contact and delivery details.
  • Payment is made via PayPal at checkout. Buyer Protection applies to eligible purchases.
  • Items are shipped to your saved delivery address unless collection is agreed.
  • Quote your collection reference (three-word phrase and code) when collecting in person.
  • Inspect items on collection or upon delivery and report issues within 48 hours.
  • You may submit up to 20 offers per 24-hour period. Offers must be below the asking price. The seller may accept, decline, or counter-offer.

5. Selling

  • Sellers must provide accurate descriptions, honest photos, and fair pricing.
  • Each listing receives a unique collection phrase and code — do not reuse or swap these between items.
  • Sellers dispatch within 3 working days of payment unless otherwise stated in the listing.
  • Items must be packed securely. The Wright Support may remove listings that breach these terms.
  • Misleading descriptions may result in forced refunds, account suspension, or delisting.

6. Buyer Protection

Buyer Protection covers purchases where an item is not received, is significantly not as described, or the wrong item is sent. To open a case, email quotes@thewrightsupport.com with your order details, collection reference, photos, and a description of the issue. We aim to respond within one working day (Mon–Fri, 7am–7pm).

7. Returns & refunds

Returns accepted for description mismatches as set out in section 3. Change-of-mind returns are at the seller's discretion unless required by UK consumer law (e.g. distance selling rights where applicable).

Refunds are processed via PayPal to the original payment method within 5 working days of the returned item being received and approved.

8. Payments & fees

All payments are handled through PayPal (quotes@thewrightsupport.com). We do not store card details. Prices are listed in GBP. Sellers receive payment after the buyer confirms receipt or after the dispute window closes, unless otherwise agreed.

9. User conduct

  • No counterfeit, stolen, prohibited, or unsafe items.
  • No harassment, abuse, or off-platform payment requests intended to avoid protection.
  • Keep communication respectful via quotes@thewrightsupport.com or official channels.
  • One account per person unless authorised by The Wright Support.

10. Liability

The Wright Shop acts as a marketplace platform. We are not the seller of user-listed items unless explicitly stated. Our liability is limited to the maximum extent permitted by law. Nothing in these terms excludes your statutory rights as a consumer under UK law.

11. Changes to these terms

We may update these terms from time to time. The current version is always published at market.thewrightsupport.com/terms. Continued use of the site after changes constitutes acceptance of the updated terms.

12. Contact

Questions about these terms, a purchase, or a dispute? Contact quotes@thewrightsupport.com. The Wright Support, Hertford, Hertfordshire. Mon–Fri, 7am–7pm.

These terms are designed for a pre-loved marketplace similar to Vinted. Your statutory consumer rights under UK law are not affected. Register only if you agree to these terms.