The Wright Market

Terms & Conditions

Last updated: 26th of September 2026 · market.thewrightsupport.com

The description is the key

Every sale on The Wright Market is based on the listing description. If the item you receive doesn't match what was described, you can return it for a refund or haggle a lower price with the seller — report the problem promptly. See sections 2 and 3 below.

1. About The Wright Market

The Wright Market (market.thewrightsupport.com) is a pre-loved marketplace operated by The Wright Support. By registering, listing, buying, or using this site, you agree to these Terms & Conditions.

We connect buyers and sellers of second-hand tools, tech, and home goods across the UK. Payments are processed via PayPal ([email protected]).

2. Item descriptions — the key to every sale

The listing description is the contract between buyer and seller.

Every item must have an honest, accurate description covering condition, defects, measurements, brand, and anything that would affect a buyer's decision. Photos must show the actual item — not stock images unless clearly labelled.

  • What you see in the description is what you should receive. Condition tags (e.g. “Very good”, “Good”) must match the item's real state.
  • Sellers must disclose wear, damage, missing parts, or repairs in the description — not only in private messages after purchase.
  • Buyers should read the full description and view all photos before buying. After payment, the collection reference (three-word phrase and code) on the Orders page confirms which item is being collected or dispatched.

3. Description mismatch — returns or price adjustment

If an item is not as described, open a case from your Orders page with photos and an explanation. Please report promptly, ideally within two clear working days of delivery or collection. You can also email [email protected]. This request does not shorten any legal or PayPal rights you may have.

When a mismatch is confirmed, the buyer may choose one of the following:

Return for a full refund

Return the item in the condition received. Once received and verified, we will refund the purchase price via PayPal. Return postage may be recoverable where the seller is at fault.

Haggle — agree a lower price

If you are willing to keep the item, you and the seller may agree a partial refund or revised price that reflects the true condition. You can propose and counteroffer an amount in the case. Both people must agree before the operator reviews and issues any refund through PayPal.

Minor differences in colour, lighting in photos, or subjective opinions about condition (e.g. “good” vs “very good”) may not qualify as a mismatch. Material errors — undisclosed damage, wrong item, missing parts, or incorrect sizing — do qualify.

4. Buying

  • Buyers must have a registered account with valid contact and delivery details.
  • Payment is made via PayPal at checkout. PayPal captures the full amount immediately to [email protected]. Buyer Protection still applies to eligible PayPal purchases.
  • Item price and postage are shown separately before payment. A seller can choose to cover the quoted courier cost; otherwise the buyer pays. Buyer-paid combined postage uses the highest parcel rate per seller.
  • Starting checkout reserves seller-listed items for 20 minutes so they cannot be sold twice. Cancelling PayPal releases the reservation.
  • Items are shipped using the tracked service shown at checkout to your saved delivery address unless free collection is selected.
  • Collection phrase and six-digit code are private. They are shown to the buyer and seller on the Orders page after payment — not on public item pages or in the bag before checkout.
  • Inspect items on collection or upon delivery and report problems through Orders or by emailing [email protected].
  • You may make offers on up to 20 different items per UK calendar day. Offers must be below the asking price. Offers are stored for the seller and operator to review. Automated accept, decline, and counter-offer is not available in the shop; if an offer is taken forward we will contact you by email.

5. Selling

  • Sellers must provide accurate descriptions, honest photos, and fair pricing.
  • At launch, listings are for private individuals selling their own goods. Business or professional selling is not available yet.
  • Sellers must choose an accurate parcel size and who pays the quoted courier cost for tracked items.
  • Each listing receives a unique collection phrase and code. Keep these private. Do not publish them on the listing or reuse them between items. The buyer sees them after payment.
  • Sellers should dispatch within 3 working days of payment unless otherwise stated in the listing, and add the carrier and tracking reference on the Orders page after dispatch. The shop records that tracking and sends order updates.
  • Items must be packed securely. The Wright Support may remove listings that breach these terms.
  • Misleading descriptions may result in refunds or delisting. Changing a price or relisting an ordinary used item does not by itself justify a permanent ban. We explain account restrictions and accept evidence and appeals through Support; a person reviews the appeal.

6. Buyer Protection

Buyer Protection covers purchases where an item is not received, is significantly not as described, or the wrong item is sent. To open a case, use the Orders page to provide your explanation and photos, or email [email protected]. The seller and operator can compare them with the saved listing. A person reviews disputed evidence; photos alone do not automatically decide the outcome.

7. Returns & refunds

Returns for description mismatches are handled through an Orders case and by email with [email protected]. Change-of-mind returns are at the seller's discretion unless required by UK consumer law (e.g. distance selling rights where applicable).

Agreed partial refunds are issued through the original PayPal payment after operator review. A proposal or agreement is not itself a completed refund. Full returns are arranged with support.

8. Payments & fees

All payments are handled through PayPal ([email protected]). We do not store card details. Prices are listed in GBP. PayPal captures payment immediately to the The Wright Market merchant account. Seller payouts are handled manually by The Wright Support once delivery is confirmed and two clear England and Wales working days have passed without an open dispute. Bank holidays and weekends are excluded. An open dispute pauses the payout while a person reviews it. The seller receives the agreed item price and any buyer-paid postage, less any agreed refund. Payouts are not automatic.

9. User conduct

  • No counterfeit, stolen, prohibited, or unsafe items.
  • No harassment, abuse, or off-platform payment requests intended to avoid protection.
  • Keep communication respectful via [email protected] or official channels.
  • One account per person unless authorised by The Wright Support.

10. Liability

The Wright Market acts as a marketplace platform. We are not the seller of user-listed items unless explicitly stated. Our liability is limited to the maximum extent permitted by law. Nothing in these terms excludes your statutory rights as a consumer under UK law.

11. Changes to these terms

We may update these terms from time to time. The current version is always published at market.thewrightsupport.com/terms. Continued use of the site after changes constitutes acceptance of the updated terms.

12. Contact

Questions about these terms, a purchase, or a dispute? Contact [email protected]. The Wright Support replies through the support desk.

These terms are designed for a pre-loved marketplace similar to Vinted. Your statutory consumer rights under UK law are not affected. Register only if you agree to these terms.